At [MrSarm], we strive to ensure you are satisfied with your purchase. Please read our Refund Policy carefully.
1. Returns and Exchanges
Due to the nature of our products, we do not accept returns or exchanges for opened or used items. All sales are considered final once the product has been dispatched.
2. Damaged or Incorrect Items
If you receive a product that is damaged during transit or if we have sent you the wrong item, please contact us within 48 hours of receiving your order at info@mrsarm.us. You must provide:
- Your order number.
- A clear photo of the damaged item or the incorrect item received.
- A photo of the packaging, including the shipping label.
Upon verification, we will offer a replacement for the damaged or incorrect item at no additional cost to you.
3. Lost or Stolen Packages
Once a package shows as “Delivered” by the carrier, we are no longer responsible for it. If you believe your package has been lost or stolen, you must file a claim with the respective shipping carrier immediately. We will assist you by providing any necessary shipping information.
4. Refunds
Refunds are only issued in the case of a confirmed lost package (by the carrier) or if we are unable to provide a replacement for a damaged/incorrect item. Refunds will be processed to your original method of payment and may take 5-10 business days to appear in your account, depending on your bank’s policies.
5. Contact Us
For any questions regarding our Refund Policy, please contact us at: Email: info@mrsarm.us