This Shipping Policy outlines the shipping procedures for [MrSarm].
1. Order Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Shipping Rates & Delivery Estimates
Shipping charges and delivery times are calculated based on your shipping location and the selected shipping method. This information will be provided at checkout. Estimated delivery times are not guaranteed.
3. International Shipping
We ship to most countries within Europe. International customers are responsible for any and all customs duties, taxes, and import fees charged by their local government. We have no control over these charges and cannot predict what they may be.
4. Customs and Import Regulations
It is the customer’s responsibility to ensure that the products ordered are legal to import into their country. If a package is seized by customs or returned to us due to customer error (e.g., incorrect address, failure to pay customs fees), we are not obligated to issue a refund. A refund may be considered at our discretion, minus the original shipping costs.
5. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
6. Undeliverable Packages
If a package is returned to us as undeliverable due to an error in the shipping address provided by the customer, we will contact you to reship the package. You will be responsible for any additional shipping costs. If we cannot reach you or you decide against reshipment, we may issue a refund for the product(s) minus the original shipping costs.
